Your trust matters to us

This Privacy Policy explains how Jade Game (“we”, “us”, “our”) collects, uses, and protects information when you browse our website, subscribe to newsletters, or interact with curated puzzle collections.

1. Information we collect

• Account basics: If you sign up for beta programmes or newsletters we ask for your name, email address, and preferred language.
• Usage insights: We measure page views, playlist selections, and aggregated interaction data to improving curation. Analytics is stored without directly identifying you.
• Community feedback: Messages, surveys, and bug reports help us refine features. We keep these records linked to your contact details to follow up when necessary.

2. How we use data

We rely on legitimate interests—delivering and improving puzzle experiences—to process information. Specifically, we use data to personalise recommendations, respond to support requests, protect against abuse, and share product updates you have opted into. We never sell player information.

3. Cookies & analytics

Jade Game uses first-party cookies for session management and remembering accessibility settings. We also employ privacy-friendly analytics that stores anonymised page metrics. You can clear or block cookies via your browser; our site remains functional, though preferences may reset.

4. Sharing information

We share information only with trusted service providers who host our infrastructure, deliver newsletters, or provide analytics. Each partner is bound by confidentiality and data-processing agreements. We may disclose information if required by law or to defend Jade Game against fraudulent activity.

5. Your choices

• Access & correction: Email privacy@jadegame.com to review or update stored information.
• Opt-out: Use the unsubscribe link in any newsletter or contact us to adjust notification preferences.
• Deletion: Request account removal and we will erase associated personal data unless retention is required by law.

6. Children

Jade Game is designed for players aged 13 and older. We do not knowingly collect data from children. If you believe a child has provided us with personal information, contact us so we can delete it promptly.

7. Data security & retention

We employ encryption in transit, limited employee access, and regular security reviews. Information is retained only as long as necessary to deliver services or comply with legal obligations.